About your visit

DO YOU THINK YOU HAVE A PET EMERGENCY?

emergency-featured-imageWe understand it can sometimes be difficult to determine if your pet’s injury or illness warrants an emergency visit.  Our helpful team of veterinary technicians and assistants is always available by phone to help you determine if your pet should be seen by our emergency veterinarians.

Calling ahead before arriving at our facility allows our staff and doctors prepare for your arrival.  This extra preparation time gives our team time to setup necessary medical equipment like oxygen delivery systems and first aid supplies.  If you need help transporting your pet into our building our staff will be happy to have a mobile gurney ready and waiting for your arrival.

What to bring with you

bringwithPlease bring any current medications your pet is taking, vaccine records, as well as any medical records you may have that pertain to your pet’s condition.  Do not forget valid identification for yourself, as well as a form of payment for your visit.

Arrival & Triage

arrivalYou and your pet will be greeted by one of our friendly emergency technicians or assistants in our lobby.  They will obtain a brief summary of your pet’s emergency, while asessing the severity of your pet’s condition.  Most pets remain with their owners for the duration of their assessment and exam with our doctor.  However, if your pet’s condition is critical, we may ask to transport your pet directly to our treatment area for evaluation and immediate stabilization by our veterinarian.

When possible, pets are examined by our doctors in the order of arrival, but if your pet’s condition is the most critical, your pet will be prioritized and evaluated by a doctor immediately.

”Examination”

triageA thorough evaluation of your pet’s condition will begin with a technician or assistant speaking with you about your pet’s medical history as well as obtaining the complete vital signs of your pet such as weight, body temperature, heart and respiratory rate, mucous membrane color and capillary refill time.

When our doctor enters the exam room they will perform a complete physical exam, while thoroughly evaluating any areas of injury or illness.  They will also take this time to speak one-on-one with you about your pet’s condition, allowing you to ask questions or voice concerns you may have about his or her illness or injury.  During this meeting, the doctor will recommend a plan for diagnosis and treatment for your pet and discuss in depth with you what procedures or treatment is involved.

Estimation of Cost & Consent for Treatment

costAfter your pet’s evaluation with our doctor, a technician or assistant will review an itemized care plan detailing your pet’s treatment and diagnostic options, as well as an estimation of cost with you.  Reviewing the plan in this manner allows you to make an informed decision on how to proceed with your pet’s care.  If the care plan is satisfactory, your technician will obtain consent signatures and payment for the services.

It is important that your medical team have a clear understanding of your wishes before any course of treatment is undertaken, so we ask that you share all of your questions and concerns regarding cost with your doctor or technician before treatment begins.

Payment

COST OF CARE
Our advanced facility is staffed by skilled emergency doctors with a well-trained team of licensed veterinary technicians, veterinary assistants and nurses who all work together to meet your pet’s needs and provide advanced patient care 365 days a year.  Our equipment, technology and training are state-of-the-art and are routinely upgraded as technology improves.  We understand your pet is an important member of your family and will strive to provide exceptional care at a reasonable cost.

Just like any human emergency room or trauma center, a modern veterinary emergency hospital requires more extensive equipment than found in a typical daytime practice.  In addition, operating an emergency practice requires a uniquely trained staff working long and difficult hours.  As a result, the overhead in operating an emergency hospital is greater than a normal veterinary hospital.  This is reflected in fees which may be somewhat higher than your regular veterinarian, but are comparable with all other emergency centers.

We require full payment at the time a treatment plan is agreed upon.  Any balance incurred during your pet’s stay will be expected at the time of discharge.  Our hospital is happy to accept cash, checks, debit cards, Visa, MasterCard, American Express, Discover and Care Credit.

PAYMENT PLANS
Because emergency clinics lack ongoing relationships with clients, and experience has shown that a significant number of clients at emergency centers failed to pay balances as promised, it is not financially possible for our hospital to allow billing.  However, as a service to our patients, we are pleased to offer the CareCredit® card, North America’s leading patient payment program.  CareCredit® lets you begin your pet’s treatment immediately, and then pay for it over time with low monthly payments that are easy to fit into your monthly budget.

With CareCredit®, you pay no up-front costs, no pre-payment penalties and no fees.  Plus, CareCredit® is a revolving credit line for additional treatment or add-on charges, without the need to re-apply.  It only takes a few minutes to apply for CareCredit® and you’ll receive an online decision in seconds!

Apply now or see our staff for more details.

We accept the following forms of payments:

major
credit
cards
 and
cash
checks
TeleCheck:
CareCredit:
Personal checks:
Provides our clients with safe and secure electronic check payment services.
Offers comprehensive payment options and low monthly payment plans.
The checkwriter must be present with appropriate identification.
image description
image description

diagnostics

diagnosisOur hospital is equipped with its own on-site lab and digital xray which allows us to perform nearly all needed tests in-house within a short period of time.  This allows our doctors to have the diagnostic information they need to treat your pet quickly, eliminating the sometimes long wait for results from an outside lab.

Your pet may need to remain in our care while diagnostics are obtained and results interpreted, during this time you will be comfortable watching television or reading a magazine in our newly remodeled lobby.

out-patient care

BandagingPatients that do not require admittance to our hospital for care are treated for their condition by our doctors and then released to return home with you the same day.  Any medications needed for use at home are dispensed from our in-house pharmacy and clear discharge instructions detailing necessary at home care are reviewed with you.

Our doctors are committed to keeping your family veterinarian up to date on your pet’s visit and will promptly fax them a detailed exam and treatment record of your pet’s visit with us.

in-patient care

inpatientYour pet’s condition may be serious enough to warrant admission to our hospital for care.  Your pet’s stay with us may vary from a few short hours to several days, depending on the care required for recovery.  You can rest assured knowing there is always someone here with your pet, even in the middle of the night.  If your pet’s condition changes, even at 3am, we are here to respond.  While with us, your pet will always receive lots of love and extraordinary care from our deeply compassionate doctors and technicians.

general communication

We believe that clear and open communication between you and our hospital is essential.  Our staff of doctors and technicians will always keep you updated as to your pet’s progress.  You are always welcome to call for an update with questions or concerns, even if it’s the middle of the night!

Any change in your pet’s condition will always be relayed to you regardless of the time of day or night!

visitation

visitationYou are welcome to visit your pet while hospitalized at GLPE.  We do ask that you call ahead, so we can ensure that an exam room will be available for private visitation.  If the hospital is extremely busy when you call, you may be asked to visit at an alternative time.

While visiting, your pet’s treatments will be paused which may include being taken off IV fluids and other medications.  Therefore, we ask that your visitations are limited to 1-2 visits of 15-20 minutes per 24-hour period.

discharge & transfer times

dischargeA discharge or transfer time will be scheduled for your pet.  When you pick up your pet your GLPE doctor or technician will answer all of your questions and provide you with detailed instructions that explain your pet’s diagnosis, the results of all tests, as well as your home care instructions.

Sometimes patients require additional care after our hours of operation, and you may be asked to transfer your pet directly from our facility to your family veterinarian or a specialty hospital.  Due to our hours of operation, transfer appointments are generally scheduled Monday through Friday between 7am and 8am.

communication with your family veterinarian

commvetThe partnership between you, your veterinarian and our medical team is extremely important to all of us. A detailed medical record of your pet’s stay as well as all test results, and xrays will be sent to your veterinarian by fax or email.  You or your family veterinarian are encouraged to call us with any questions or concerns at any time.